DoctorDiary is simple and easy to use. If you ever feel confused or stuck, this support page will help you find your way.

• I can’t start a new appointment

  Make sure you are logged in. Appointments are only available to users who are logged in.

• My report is not showing

  Reports are made only after finishing all consultation questions. Check your appointment status.

• I was logged out automatically

  For your security, sessions may expire. Just log in again to continue.

• I entered something wrong

  You can start a new appointment anytime. DoctorDiary does not limit the number of consultations.

• Answer questions honestly and in your own words
• Describe symptoms clearly instead of using medical terms
• Mention duration, frequency, and severity when possible
• Review your report before sharing it with a doctor

If you experience technical problems such as loading issues, unexpected errors, or missing data:

• Refresh the page and try again
• Ensure you have a stable internet connection
• Log out and log back in
• Try accessing the app from a modern browser

Your data is private and belongs to you. DoctorDiary does not sell, share, or misuse your health information. You can delete your data at any time.

DoctorDiary is not an emergency service.

If you have severe symptoms, chest pain, difficulty breathing, or any emergency situation, please call local emergency services right away.

If you still need help, feel free to reach out to our support team.